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Q4. What is the tipping/gratuity policy?

A 15% tip/gratuity is required for vehicles with 1-6 passenger seating capacity; a 20% tip/gratuity is required for vehicles with 7+ passenger capacity.

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Q5. What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:

i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".

ii. For all other itinerary types, including one-way and round trip itineraries:

a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.

b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:

1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans).

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Q6. What are the fees/policies for lateness/tardiness by the customer?

If noone has contacted us to reschedule (as described in the rescheduling section), and the customer has not reached the vehicle within FIFTEEN (15) minutes of the scheduled pickup time (for airport pickups), or FIVE (5) minutes of the scheduled pickup time (for non-airport pickups), the passenger is considered late/tardy and the following apply:

A. If your pickup occurs, a WAITING FEE may be charged. The waiting fee is as follows, per FIFTEEN (15) minute period, or fraction thereof, spent waiting: $15 (for Sedans), $20 (SUVs, 6- or 8-passenger limos), or $30 (for all other vehicles).

B. We reserve the right to CANCEL your pickup with NO REFUND. However, the further in advance you contact us, the more likely we will be to offer you a partial refund.

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Q7. What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee equal to the greater of either $20 or 20% of the quoted rate for your reservation. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

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Q8. What is the Cancellation/Refund Policy?

If you contact us to cancel more than 7 days in advance, you will be refunded any amount paid minus a $20.00 cancellation fee. If you contact us to cancel less than 24 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.

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Q9. How will I pay for my ride?

You pay the transportation service provider who will be servicing your request directly. All service providers accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or over the phone as well.

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Q10. May I pay using a PayPal "eCheck"?

Yes, however your eCheck must CLEAR at least 3 days BEFORE your pickup date.

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Q11. Do I need a Customer Account?

Customer Accounts are NOT required to do business with us.

However, you can optionally choose to setup an Account after you complete any online reservation confirmation. Having an Account will enable you to make future bookings without the need to type in all of your information again from scratch.

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Q12. Can you call me to remind me of my pickup?

Yes! We will gladly place a COURTESY CALL to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.)

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Q13. What type of Limos are used for my transportation?

Sedans, stretch limos and more. Click here for photos and more info about our vehicles and our "shared sedan" service: (View Photos)

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Q14. How many people can fit?

In general, the number of people designated in the vehicle description can fit. For example, Up to 4 people can fit in 4-passenger Private Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.

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Q15. When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.

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Q16. When can I get picked up?

You can get picked up anytime. We operate 24/7.

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Q17. What types of itineraries are available?

NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.

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Q18. Where can I request to be picked up/dropped off?

Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as ORD - Chicago O'Hare Airport. When booking online, the pickup and dropoff cities can be anywhere in IL, WI, IN, IA, MI, MO.

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Q19. How do Airport pickups work?

At both O'Hare airport and Midway airport, there is a centerline in the lower level of the terminal, where we will pick you up after you call us to let us know that you have arrived. If you would prefer, please order the optional Meet and Greet service for an additional $30. With this service, the driver will hold a sign and meet the passenger/group at the arriving flight's baggage claim.

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Q20. What flight info should I enter for airport runs?

Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.

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Q21. What is the alcohol/ drug policy?

Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

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Q22. What is the Lost-and-Found policy?

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.

Q23. What is the policy on typographical errors with Rates?

Your quoted rate is not guaranteed until you pay us AND receive an email confirmation from us stating that the "STATUS" of the Request is "CONFIRMED". (Note: This is not the same as your instant payment receipt from PayPal or other online credit card processors.) This is due to rare typographical errors.

Q24. What is the Limitation of Liability?

Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.